FIG DIGITAL
Internal
Internal · Sales & marketing enablement

Sell the right tier, the first time.

The working reference for FIG Digital strategists: how the four programs fit together, how to qualify an advisor, how to talk about paid ads, where the upsell lives, and exactly what to say when an advisor pushes on price.

Distribution rule

Everything on this site is internal only — it includes margins of argument, competitor positioning, and named advisor results. Never forward it or screen-share it with an advisor. For anything advisor-facing, use the Presentation Hub.

The five rules that prevent most churn

If you remember nothing else

  • Ask the capacity question before the budget question. Under five new appointments a quarter, Essentials churns.
  • Quote fee plus spend as one number. $3,735/mo for Essentials (about $4,235 from month 7), $7,700/mo for Pro.
  • Raise ad spend in the first conversation, not the proposal. Give the number, not a range.
  • Never discount the fee to cover missing ad spend. A funded Fundamentals beats an unfunded Essentials for both sides.
  • Name review turnaround as the timeline dependency up front — it protects the launch date.
  • A downgrade you explain keeps the relationship; an upsell they can't feed does not.